Frequently Asked Questions

Everything you need to know about shopping the official Netflix collection.

What is the standard shipping time for orders?

Standard shipping typically takes 3 to 7 business days within the United States. International shipping times vary by destination and usually range from 10 to 21 business days.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please note that some limited-edition drops may be final sale.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products official Netflix merchandise?

Absolutely. Netflix Shop is the official destination for authentic apparel, collectibles, and lifestyle products inspired by your favorite Netflix series and films.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.